Shipping policy

Neolco Shipping Policy

Welcome to Neolco! We're dedicated to delivering your favorite supplements with care and efficiency. Please review our shipping policy to understand how we manage shipments from our store to your doorstep.

1. Shipping Options:

Standard Shipping: Delivery within 1-3 business days at no cost
Expedited Shipping: Delivery within 1-2 business days for a flat rate of no cost.
Next-Day Shipping: Next business day delivery.

2. Free Shipping: We offer free standard shipping on all orders. This applies automatically at checkout without needing a promo code.

3. Processing Time: Orders are typically processed within 1 business day. Orders placed on weekends or holidays will be processed the next business day.

4. International Shipping: Currently, we ship internationally to select countries. International shipping costs vary based on destination and will be calculated at checkout. Please note, international shipments may be subject to customs fees or duties upon arrival.

5. Tracking Your Order: Once your order has shipped, we'll send you a confirmation email with a tracking number. Use this number to track your shipment's progress online.

6. Shipping Restrictions: We do not ship to P.O. Boxes or military APO/FPO addresses. Please provide a physical address for prompt delivery.

7. Lost or Damaged Items: If your order arrives damaged or gets lost during shipping, please contact us immediately at Hello@neolco.com. We will work with you to resolve the issue promptly.

8. Returns and Exchanges: Please refer to our Return Policy for details on how to return or exchange items.

9. Customer Support: For any shipping-related inquiries, please reach out to our customer support team at Hello@neolco.com or call us at 732-523-0739‬.

10. Holiday Seasons: During high-volume periods like holiday seasons, shipping times may extend beyond the estimated timeframe. We appreciate your patience during these times.

Thank you for choosing Neolco for your supplement needs! We look forward to serving you.

Legal Disclaimer

The products and the claims made about specific products on or through this site have not been evaluated by Neolco.com or the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.